Altitude At Krystal Grand Cancun, Cancun ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Boulevard Kukulcan Km 8.5, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Altitude Suite Double

Max:

2 persons

50 m²

Bed options:

2 Double beds

Landscape view

Shower

Coffee machine

room details

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Altitude Suite ocean front

Max:

2 persons

51 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Altitude Corner Suite Ocean Front

Max:

2 persons

56 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Cancun 11.0 km

Airports

Cancun (CUN) 24.0 km

Isla Mujeres (ISJ) 26.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Nice Culinary Experience

“During my stay, I had the pleasure of dining at The Altitude Tower, where the room service and breakfast were simply good. The attentive service and delicious food we enjoyed truly highlighted our vacation, making each meal a special occasion.” view full review

Stunning Ocean View

“I stayed in an oceanfront corner suite at Altitude, and the high ceilings paired with floor-to-ceiling glass windows provided an really good view of the beach and hotel strip. The balcony was perfect for relaxing and taking in the amazing scenery, making my room an oasis of comfort.” view full review

Relaxing by the Beach

“The beach at Altitude was absolutely beautiful and served as a perfect retreat for me and my family. It was ideal for lounging around and allowed plenty of space for kids to enjoy themselves, creating a family-friendly atmosphere that added to our overall experience.” view full review

Fun Evening Entertainment

“While the evening entertainment could use some expansion, we had access to some enjoyable activities on-site. It was nice to have options to relax and have fun during the nights, even if I wished for a bit more variety in the entertainment lineup.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Billiard tables
Yoga class
Aerobics

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 8.5, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 8.5, Cancun, Mexico, 77500

City landmarks

Night club

Coco Bongo

940 m

Blvd. Kukulcan Km 9

Cancun Convention Center

940 m

Night club

The City Nightclub

940 m

Night club

Palazzo

940 m

Beach

Chac Mool Beach

940 m

Beach

Playa Forum

940 m

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

940 m

Beach

Mandala Beach Club

940 m

Night club

Daddy'O

940 m

Night club

Mandala Nightclub

940 m

Mar Caribe

Arrecife Chitales

710 m

Gallery

Galeria Balance Cancun

840 m

Punta Nizuc - Cancún 210

Playa Lagarto

940 m

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

2.4 km

Chetumal Km 36. 5

Water Park at The Grand

1.7 km

Blvd. Kukulcan

Parque Ventura Cancun

2.4 km

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

3.2 km

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

3.2 km

Beach

Playa Tortugas

2.7 km

Museum

Cancun Wax Museum

3.4 km

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

2.7 km

Marina Adventure Bay

Bungee in Cancun

2.7 km

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

2.7 km

Harbour

Aquatours Cancun

2.8 km

Aquarium

Interactive Aquarium

3.6 km

CancunMexico

Avenida Kukulkan

4.3 km

Park

arte Garden

3.4 km

Mall

La Madonna

3.5 km

Beach

Playa Langosta

4.1 km

Nearby

Amusement Park

Delphinus Dreams

330 m

Restaurants

Restaurante Ayami

40 m

Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun

Restaurante Risotto

110 m

Blvd Kukulcan KM 8.5 Punta Cancún

Restaurant Le Basilic

160 m

Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel

Isla Contoy

220 m

Boulevard Kukulcan Km. 9.5 Zona hotelera

Maria Bonita

170 m

Boulevard Kukulkan

La Joya

200 m

Kukulcan Blvd 9. 5

Tradewinds Restaurant

110 m

Boulevard Kukulcan The Royal Caribbean

El Mercado

330 m

Boulevard Kukulcan Hyatt Ziva

The Moongate

150 m

Boulevard Kukulkan Km 9.5

Hacienda El Mortero

330 m

Blvd Kukulkal Km. 9.5

Reviews and Ratings

Feedback from previous guests about their experience

68%

liked the resort and would come back again

Beautiful sea view

Spacious balcony

Outdated rooms

Unprofessional service

6.8/10

Nice

Rooms

6.8

Location

8.8

Service

6.4

Dining

6.0

Christopher

United States, November 2024

6.4/10

The hotel has a stunning sea view and is located right by a beautiful stretch of beach. The rooms are spacious, but unfortunately, they feel a bit outdated and not quite what I'd expect from a 5-star place. The service left a lot to be desired; it felt unprofessional at times. On the bright side, the modern balcony provided a great spot to relax and enjoy the view.

Rooms

6.0

The room was a good size and boasted a great sea view from the excellent balcony, but the overall decor felt quite run down and outdated.

Service

5.0

Unfortunately, the service was not very nice and felt unhelpful. It seemed a bit disorganized and noisy, which disrupted the overall experience.

Location

9.0

The location is fantastic, right next to the beach and close to numerous bars and restaurants. It was quite convenient for evening outings.

Dining

Facilities

Beautiful sea view

Outdated rooms

Brad

United States, November 2024

7.4/10

I had a really nice time at the hotel! The room was spacious and modern, plus it was really clean. I simply loved the balcony, even though I wished I could turn off the light there. The service was amazing and incredibly helpful, but the noise from other guests was a bit too much at times. The location was good too; I was just a short walk from some great restaurants. Overall, I think it offers good value for money, but there are a few areas that could use improvement.

Rooms

8.0

The room was spacious and modern, and it was very clean. The balcony was great, although I couldn't turn off the light outside, and I wasn't too thrilled about being on the first floor with a blocked view.

Service

7.0

The service was truly exceptional and attentive, which made my stay enjoyable. However, there were moments when the noise from other guests made it hard to relax.

Location

8.0

The hotel is conveniently located, just a five-minute walk from local attractions and restaurants, which was a big plus for me.

Dining

7.0

The dining options were okay, but I felt that there could have been more selections available in the all-inclusive package.

Facilities

7.0

The facilities were decent, with a nice pool area, but there’s always room for improvement to enhance the experience.

Marshall

United States, October 2024

6.8/10

Overall, my stay at the hotel was a mixed bag. The location is incredible, just steps away from the beach and surrounded by bars and restaurants. The rooms, however, felt quite outdated and didn’t meet my expectations for a hotel of this caliber. I was impressed by how clean everything was, and the service was generally friendly, though there were times when disturbances from other guests marred the experience.

Rooms

5.0

The rooms definitely need a design update; they felt outdated and a bit run down.

Service

7.0

While the staff was nice and helpful, there were instances of unprofessionalism that allowed noise to disturb my peace.

Location

10.0

The location is excellent, right next to the beach and on the main strip for bars and restaurants.

Dining

6.0

The dining options could have been better; there weren't many selections available that were included in the stay.

Facilities

6.0

The overall facilities were decent but felt a bit tired; they could use some upgrades.

Jack

United States, August 2024

7.2/10

I had a decent stay at this hotel, but it definitely came with some ups and downs. The rooms were clean with a stunning view if you opt for the higher floors, but it stretched my budget a little too much. The staff was really nice, which helped despite a rocky start. The location was perfect, right by the beach and close to several restaurants, but the hotel itself felt a bit dated. Overall, it was a reasonable experience, though not without its flaws.

Rooms

8.0

The rooms were clean, and the view from the top floors was absolutely stunning, though opting for that cost me an extra $100 per night.

Service

7.0

The staff was always nice and friendly, which certainly made a positive impact, especially after a rough start with the Front Office manager.

Location

9.0

The location is excellent, right next to Coco Bongo and various restaurants, plus just a short walk to the beach.

Dining

6.0

Dining options were fairly good but not included, which was a bit of a bummer.

Facilities

6.0

The overall facilities felt a bit dated, but they were functional.

Edwin

United States, August 2024

6.6/10

I had a pleasant stay at this hotel. The property was clean and the rooms were large and modern, with a fantastic balcony to unwind on. However, I did notice an intense smell of humidity in the rooms, which was a bit off-putting. The service was helpful, but some noise from other guests was distracting at times. Overall, a good value for the price, yet there are some areas that need improvement.

Rooms

7.0

The rooms are large and modern, featuring an excellent balcony, but there was a strong smell of humidity that didn't match the pictures.

Service

7.0

The service was generally pleasant, particularly the porters who were always helpful, but there were moments of unprofessionalism that allowed noise to disturb other guests.

Location

8.0

The location was nice, situated near the beach and the main strip filled with bars and restaurants.

Dining

5.0

Dining could have been better, as there were limited selections, but the fresh-cracked eggs were a highlight.

Facilities

6.0

The facilities were decent, but I wish there were more amenities to enjoy during the stay.